Refundsand Exchanges

Shipping Policy

I’m a shipping policy section. I’m a great place to update your customers about your shipping methods, packaging and costs. Use plain, straightforward language to build trust and make sure that your customers stay loyal!

 

I'm the second paragraph in your shipping policy section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

Return & Exchange Policy

1. Refunds

We stand by our products! Customers may request to receive a refund for any unused and unopened items by providing notice via email within 7 days of the product’s delivery. All request must be accompanied by a legible copy of the customer’s receipt-No Exceptions. Upon receipt and inspection of the returned product, SHOEKONG will promptly refund the customer via their original method of payment or show cause for denying the customer’s request.

 

Customer will be solely responsible for the cost to return purchased products to SHOEKONG and any refunded amounts to customer will not include the cost of shipping.

SHOEKONG reserves the right to make all final determinations as to whether a refund will be granted. Products indicated as Final-Sale may not be refunded.

 

2. Exchanges

In the event that a customer receives a defective or damaged product, the customer should immediately inform SHOEKONG, in writing, as soon as the defect or damage is detected. All request must be accompanied by a legible copy of the customer’s receipt-No Exceptions- as well as details regarding the alleged damage or defect.

 

All request for Refund or Exchange must be sent to XXXXXX@shoekong.com and must be accompanied by a legible copy of the customer’s receipt.   

STAY CONNECTED

Privacy Policy     Accessibility Statement?- Only if ADA Compliant     Terms and Conditions