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Return & Exchange Policy
We stand by our products! Customers may request to receive a refund for any unused and unopened items by providing notice via email within 7 days of the product’s delivery. All request must be accompanied by a legible copy of the customer’s receipt-No Exceptions. Upon receipt and inspection of the returned product, SHOEKONG will promptly refund the customer via their original method of payment or show cause for denying the customer’s request.
Customer will be solely responsible for the cost to return purchased products to SHOEKONG and any refunded amounts to customer will not include the cost of shipping.
SHOEKONG reserves the right to make all final determinations as to whether a refund will be granted. Products indicated as Final-Sale may not be refunded.
In the event that a customer receives a defective or damaged product, the customer should immediately inform SHOEKONG, in writing, as soon as the defect or damage is detected. All request must be accompanied by a legible copy of the customer’s receipt-No Exceptions- as well as details regarding the alleged damage or defect.
All request for Refund or Exchange must be sent to XXXXXX@shoekong.com and must be accompanied by a legible copy of the customer’s receipt.